Refund & Cancellation Policy

1. Subscription & Service Fees

Subscription and service fees paid to Edship Technologies Private Limited are non-refundable for any reason or under any clause, except where a refund is expressly required by applicable law or has been explicitly agreed by Edship in writing.

2. Transaction / Payment-Gateway Fees

• Transaction fee charges will not be refunded or reversed under any circumstances — for any refund, reversal, chargeback, or any other reason.
• Transaction fees charged are borne by the cardholder / account holder (owner) for any payment.
• Fees once paid are non-refundable for any reason or under any clause.

3. School / Institutional Fee Payments

Payments made towards school fees, dues, or institutional charges are collected on behalf of the respective institution. Eligibility for any refund of the underlying fee (excluding transaction / convenience fees, which are never refundable) is governed solely by that institution's policy. Edship facilitates the transaction only and is not a party to refunds of institutional fees.

4. Cancellations

A payment that has been successfully authorised and captured cannot be cancelled through the platform. Where a cancellation or correction is permitted by the institution, it must be requested directly from the institution. Any platform-side reversal, where applicable, excludes the non-refundable transaction fee.

5. Chargebacks

In the event of a chargeback or dispute, the transaction fee remains non-refundable and is borne by the payer. Edship reserves the right to recover any costs, penalties, or fees levied by the payment gateway, acquiring bank, or card networks in connection with a chargeback.

6. Failed / Duplicate Transactions

Where a payment fails but an amount is debited, or where a verified duplicate charge occurs, the principal amount (excluding the non-refundable transaction fee, where a fee was levied on a successful leg) is reversed to the original payment instrument in accordance with the payment gateway's and acquiring bank's standard settlement timelines (typically 5–7 business days). Edship does not control these timelines.

7. Method of Refund

Any approved refund of a principal amount is made only to the original payment instrument / account used for the transaction. Refunds are not paid in cash or to any alternate account.

8. Grievance & Refund Queries

This Policy forms part of, and is to be read with, the Edship Terms & Conditions and Privacy Policy. Edship may update this Policy; the version published on this page governs.